ID verification
Verifying your ID
As part of keeping our registry secure and resilient we have an obligation to ensure ID verification to verify your identity where necessary.
For this, Nominet use Mitek, an identity checking service.
How does it work?
We have a number of processes where we require identification checks. These include processes such as .sch.uk applications, for Domain Watch, 2FA resets, re-establish identity cases, non-member zone file applications and new member and Registrar onboarding.
When we need to check your identification, we’ll invite you to confirm your identity via Mitek. They will guide you through a step-by-step process. This will involve taking a live picture, similar to a passport photo, via your device. As well as, uploading your identification documents for photo ID and proof of address.
who are Mitek?
Mitek are an industry leading identity verification provider. Trusted by financial institutions, payments companies and other businesses operating in highly regulated markets.
Mitek verify individual identity quickly and securely through ID documentation and facial biometrics.
What do you need to verify your identity?
If you enter one of our processes where ID verification is required, you will need to take a live picture, similar to a passport photo, via your device. This will complete a liveness check via Mitek to verify the application is being made by a real human. You’ll also need to upload supporting documentation to help us confirm your identity.
It’s helpful to have your photo identification document, such as a Passport or Driving Licence, and proof of address document, such as a bill or bank statement, ready before starting the process. In some cases, we might require additional documentation.
Here are some tips for completing this process:
- If you’re using your Driving Licence as photo ID, you can also use it for proof of address.
- Use up to date documentation and check it hasn’t expired.
- Ensure any images of documentation are good quality and clear.
Frequently Asked Questions
How will I receive an invitation to complete the ID verification checks?
Nominet will send you an invitation directly, likely through an email related to the application or request that requires you to complete ID verification. The email from us will contain a link to the Mitek platform, where you can input your details and receive an SMS verification code to gain access.
Do I have to log in to Mitek?
In the email sent to you there will be a link to start the process. This will take you to the Mitek service where you can enter your details and receive an SMS verification code to begin the process. Alternatively, you’ll receive an email invitation from Mitek which will also take you there directly.
You won’t need to create an account, log in, or access Mitek via an app. The ID confirmation service can be completed on a smartphone or web browser.
How long do I have to complete the verification process?
You have seven days from starting the verification process to complete it before it expires, and you would need to restart the process. You will receive email reminders to help you complete the process before expiry from noreply@id.miteksystems.com.
Mitek will send a reminder email 3 days before the request expires and a final reminder 24 hours before expiry to ask you to complete the verification process.
What documents do I need?
What documents you need depends on why we’re verifying your identity and specific cases. Generally, we’ll require you to upload photo ID—such as a passport or driving licence—and proof of address, like a bill or bank statement. If you’re using your Driving Licence as photo ID you will also be able to use it as proof of address.
Examples of documentation you could use, includes:
- Passports
- Driver’s licences
- National Identity cards
- Utility Bills
- Bank Statements
- Tax Documents
Please note that in some instances, we may ask you to upload additional documents, such as a confirmation letter. If we require additional documents, we will notify you, and you’ll be able to upload them during the confirmation process.
Why have my documents been rejected?
There are a number of reasons why we might not accept your documents. For example, poor lighting or showing only part of a document. Images may be rejected if the lighting is poor or there is more than one person in the frame. Mitek will provide guidance on issues and how to resolve them.
What about my data?
To use the Mitek platform you will need to review and agree to their Privacy Policy and Terms and Conditions.
Mitek will delete the most sensitive information, such as document images, within 14 days after you complete the ID verification.
What if I don't have access to a smartphone?
You can also complete the verification process via a computer with a webcam. Alternatively, if you’re struggling with accessing Mitek or with any part of the process, our customer service team is on hand to help. You can contact them via domainsupport@nominet.uk or on +44(0)330 236 9470.
Is Nominet using Mitek to check ID for new processes or where it wasn't previously required?
There are no additional circumstances under which ID verification is required. We are only improving how existing ID checks are undertaken via a new service provider.
Why is Nominet using an external provider for ID verification?
We’re always looking for ways to improve our customer service processes and with cybercrimes surrounding falsified documents and attempts to falsify ID only becoming more sophisticated. It’s important for us to improve where we can.
The identification verification process using Mitek enables individuals to verify their identity through a series of checks more quickly and securely.